Privacy Policy | Solvara Tech

This Privacy Policy explains how Solvara Technologies & Softwares (OPC) Private Limited ("Solvara Tech", "we", "us" or "our") collects, uses and protects personal information when you visit solvaratech.org or use our websites, web applications and mobile applications (together, the "Services"). Individual products may publish an additional privacy notice with product-specific details. Where they do, that notice applies together with this policy.

1. Information we collect

Information you provide

Account information, such as your name, email address and password when you create an account.
Communications, such as messages you send us by email or through support channels.
Content you create or upload while using our Services.
Payment information for paid plans. Payments are processed by third-party payment providers (for example, Apple, Google or a card processor). We do not store full card numbers.

Information collected automatically

Usage and device data, such as app interactions, device type, operating system, browser type and crash logs, used to operate and improve the Services.
Log data, such as IP address and request timestamps, retained for security and reliability.
Cookies and similar technologies on our websites, used for essential functionality and, where permitted, analytics.

2. How we use information

To provide, maintain and secure the Services.
To create and manage your account and process transactions.
To respond to your requests and provide support.
To understand usage and improve our products.
To send service-related notices and, with your consent where required, product updates.
To comply with legal obligations and enforce our terms.

We do not sell your personal information, and we do not use it for third-party advertising.

3. How we share information

We share personal information only:

With service providers who process data on our behalf (such as cloud hosting, email delivery, analytics and payment processing), under contracts that require them to protect it.
When required by law or to protect the rights, property or safety of our users, the public or Solvara Tech.
In connection with a merger, acquisition or sale of assets, subject to this policy.
With your consent.

4. Data retention

We keep personal information only as long as needed to provide the Services, meet legal obligations and resolve disputes. When you delete your account, we delete or anonymize your personal information within a reasonable period, unless we are required to retain it by law.

5. Security

We use industry-standard safeguards, including encryption in transit, access controls and monitoring, to protect personal information. No method of transmission or storage is completely secure, but we work to protect your data and will notify you of breaches as required by law.

6. Your rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may request access to, correction of or deletion of your personal information, withdraw consent, or raise a grievance. You can delete your account from within our apps where that feature is offered, or email us at contact@solvaratech.org. We will respond within the time required by law.

7. Children

Our Services are not directed to children under 13, or under the age required by local law. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will delete it.

8. International transfers

We are based in India, and our service providers may process data in other countries. Where we transfer data internationally, we take steps to ensure it remains protected in line with this policy and applicable law.

9. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and change the "Last updated" date. If the changes are material, we will provide additional notice.

10. Contact

For privacy questions or requests, contact our Grievance Officer:

Solvara Technologies & Softwares (OPC) Private Limited
Guwahati, Assam, India
Email: contact@solvaratech.org